Support Types:
Production Support
Liferay Production Support is a value oriented support service that provides your company with unlimited support for Liferay products (set-up, installation, configuration, and deployment). Other key features include training discounts and limited software indemnification.
| | Silver | Gold | Platinum |
| Software |
| Supported Software | Liferay Portal | Liferay Portal | Liferay Portal |
| Supported Versions | 4.0+ | 4.0+ | 4.0+ |
| Maintenance, Updates | Yes | Yes | Yes |
| Incident Resolution Support |
| Email Support | Yes | Yes | Yes |
| Standard Business Hours and Days for Email Support | 9AM to 6PM PST
Monday to Friday | 9AM to 6PM PST
Monday to Friday | 9AM to 6PM PST
Monday to Friday |
| Email Initial Response Time | 1 business days | 1 business day | 1 business day |
| Phone Support | No | Yes | Yes |
| Phone Support Hours | None | 9AM to 6PM PST
Monday to Friday | 24/7 |
| Phone Initial Response Time | None | 4 hour response | 1 hour response |
| Number of Contacts | 1 | 2 | 2 |
| Consulting Support |
| Architecture Assist | 1 conference call | 2 conference call | 2 conference calls |
| Liferay Consulting Services | 5% discount* | 5% discount* | 5% discount* |
| Liferay Public Training | 10% discount for up to 2 developers | 15% discount for up to 4 developers | 15% discount for up to 6 developers |
| Software Indemnification |
| Limited Indemnification | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright | Replacement of any code found in court to be in violation of copyright |
| Legal Defense - Hire Attorney fees | None | None | Available as option** |
| Damages | None | Limit to value of contract | Limit to value of contract |
*limited to first 3 man months
**contact Liferay sales for pricing of options (sales@liferay.com)
Developer Assistance
Among its many features, Liferay Developer Assistance allows you support for Liferay products and custom development projects. Other key value features include generous training discounts.
| | Basic | Premium |
| Software |
| Supported Software | Liferay Portal | Liferay Portal |
| Supported Versions | 4.0+ | 4.0+ |
| Maintenance, Upgrades, Updates | Yes | Yes |
| Incident Resolution Support |
| Email Support | Yes | Yes |
| Standard Business Hours and Days for Email Support | 9AM to 6PM PST
Monday to Friday | 9AM to 6PM PST
Monday to Friday |
| Email Initial Response Time | 1 business day | 1 business day |
| Phone Support | No | Yes |
| Phone Support Hours | NA | 9AM to 6PM PST Monday to Friday |
| Phone Initial Response Time | NA | 1 business day |
| Number of Developers | 2 | 2 |
| Custom Development Support | Yes | Yes |
| Consulting Support |
| Architecture Assist | 1 conference calls | 2 conference calls |
| Liferay Public Training | 10% discount for up to 2 developers | 10% discount for up to 4 developers |
