7 Must-Have Features in Your Customer Portal 

In this ebook we will take a look at these 7 features that are essential for any organisation when it comes to implementing an efficient customer portal – a win-win one-stop resource that reduces the cost-to-serve and facilitates superior pre-and after-sales experiences: ​​​​​​​

1. Self-Service Functionality
2. Search Capabilities
3. Personalization
4. In-Depth Analytics
5. Flexibility
6. Availability and Scalability
7. Integration

​​​​​​​Dive deep into each of these features and learn how to leverage the cost-reducing power of customer self-service portals – without sacrificing experience.