ZAGREB - (December 10th, 2021) - Croatia osiguranje, market and digital leader in the insurance vertical, who operates within Adris Group, continues with advanced digital solutions development and innovations, this time in collaboration with global IT company Liferay, a leader in digital experience platforms area.
The teams of Croatia osiguranje and Liferay have started cooperation in the development and implementation of an innovative digital platform for sales representatives of Croatia osiguranje. The advanced agent portal should improve the overall user experience and increase the quality of customer service. In the upcoming years, the agent portal will become the central place of all sales processes, including policy generation, communication with the client and process of claims processing in real time for the client. This advanced portal will be used by more than 7,000 representatives within Croatia's osiguranje sales network.
The teams of Croatia osiguranje and Liferay are made up of digital experts who work in three different time zones, and they are based in Croatia, Brazil, Ireland and the USA. With their expertise, together they will create a unique digital product, all with the goal of providing superior user experience for Croatia osiguranje clients and employees who will work on the specified portal.
“We continue to invest heavily in the digitalisation of insurance, this time in collaboration with Liferay, one of the world's leading IT companies. Our teams of experienced insurance and digital experts come together to create an advanced one-stop-shop for our sales network that will provide our policyholders new exceptional user experience. We are proud of the international cooperation with experts involved in this project in which we will invest more than 10 million kuna in the long run ", said Davor Tomašković, President of the Management Board Croatia insurance.
Liferay is a globally recognized company with a network of partners and clients around the world, and has been named a leader in the area of digital experience platforms for 11 years in a row. They work with more than 40 insurance companies around the world, including three of the ten largest insurance groups in the world.
"We are grateful that in partnership with Croatia osiguranje we are building an intuitive and user-friendly Agent Portal. Flexible technology, business opportunities and Liferay analytics will help Croatia ensure that already today it is applying advanced technologies designed to help clients in vital events. With such projects, the insurance sector is entering new fields in order to monitor constant changes in the needs and expectations of clients and employees. With Liferay, Croatia Insurance will make a powerful solution that will strengthen its market position", said Bryan Cheung, CEO of Liferay.
About Croatia Insurance
Croatia osiguranje is the leading company in the Croatian insurance market. It operates in this area for more than 135 years, and has been part of the Adris Group since 2014. Croatia osiguranje is by far the strongest brand and the first choice of clients when it comes to insurance. The business is focused on operational efficiency, top-notch customer service and a wide portfolio of modern insurance solutions. For more information, visit