Effective Care for a Community

Anywhere, Anytime, Any Device

The first project was to redesign the intranet, known as Phlink. A primary goal was to give ambulatory employees access to business information on location, regardless of the time, place or device. For example, during a meeting with a client, employees may need to retrieve protocols or information from colleagues. The new intranet website and mobile app helps employees so they can always provide more effective and efficient care.

With support from Componence, the intranet project was completed in just three months. Philadelphia also launched a new community site called “Hey, I Have an Idea” that serves as a platform for both employees and volunteers. Users can start discussions with each other, ask questions around case histories or legislation, visit the marketplace, and post blogs and vlogs. This way, all stakeholders stay more involved in the health care process and improvements.

The Right Content for Every Audience

Across all these projects, I&A (the IT Department) wanted to consolidate platforms instead of continuing to maintain disparate systems. The Liferay platform was able to act as a central hub that distributes content to each different target group and channel. Each target group has its own information needs and Liferay facilitates this both via the web and via native apps.

Philadelphia has seen major benefits from consolidating technologies; it is now safer and easier to manage its sites at a lower cost. The content within the systems is dynamic as well. The information that stakeholders need at each moment is now baked into the design of Philadelphia’s digital landscape, and the content is adapted to each need. Additionally, the group has seen positive growth in the number of clients, employees and volunteers for Philadelphia, which it attributes to the new websites.