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CASE STUDY | 12 MINUTE READ

Škoda Auto’s Intranet Serves 40,000 Employees with Personalized Experiences

Czech car manufacturer Škoda Auto built two solutions on Liferay DXP, an employee portal and a platform that allows them to launch sites in mere weeks.
40,000
employees
700
applications connected
82%
satisfaction increase
Outline
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Key Takeaways

  • Create highly personalized experiences for every one of your users.
    Škoda’s new intranet takes into account 300 different user groups among their 40,000 employees to deliver exactly the right content at exactly the right time.
  • Build multiple solutions on a single platform.
    Because of Liferay’s flexibility as a DXP, Škoda built both an intranet and a platform for creating non-profit sites.
  • Launch in a best-of-both-worlds scenario—quickly and securely.
    Škoda uses an agile methodology with an eye to the future that enables them to launch new sites within weeks while remaining security compliant.

Background

From modest beginnings as a bicycle maker founded in 1895, Škoda Auto has grown into a leading car manufacturer, active in 100+ markets worldwide and part of the Volkswagen Group. Recently, Škoda celebrated their 125th anniversary, marking a milestone as one of the oldest and most renowned companies in the industry.
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Challenges

Not long ago, Škoda found themselves approaching the end of the solution lifecycle for their intranet with a technology platform that did not adequately meet their needs.

The team at Škoda faced these challenges with their platform:
  1. Operating costs were too high. Škoda wanted to reduce their technology investment, especially because the system itself was too complicated to use.
  2. Business growth confronted the technology’s limitations. Although the system was complicated, at the same time it couldn’t handle the complexity of Škoda’s needs.
  3. Employees had accessibility problems. The portal only worked on one software in one place—if employees worked in the office and used the internal network.
We looked at many different solutions and did a lot of research and product comparisons. In the end, we chose Liferay because it was the best fit for our needs and requirements - it’s a robust platform with lots of features that are ready to be used out of the box.
Product Portfolio Owner
Škoda Auto

Implementation

Škoda conducted extensive research and product comparisons to find the right intranet solution. “In the end,” Škoda’s Product Portfolio Owner said, “we chose Liferay because it was the best fit for our needs and requirements - it’s a robust platform with lots of features that are ready to be used out of the box.” The team also appreciated Liferay’s integration flexibility and customization capabilities.

Using an agile approach for development that has enabled them to plan years into the future, a crucial part of the process included gathering feedback from specific user groups to ensure the employee portal’s path forward.

After all, the complexity of the project was immense: the intranet had to include dozens of integrations, 700 applications, and 8000+ pages—all while handling the daily communication requirements of the company.

As Škoda’s Portfolio Product Owner explained, “You can imagine our portal as one big traveling hub to send you to different destinations as well as serve you on the spot with local shops and services.”

And if the intranet wasn’t a big enough project in itself, Škoda also built a platform that allows for fast non-profit public website creation, reducing development time from years to a matter of weeks.
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Results

Škoda’s new, security-forward intranet serves all 40,000 of their employees, from factory workers to specialists to executives, from any device, anywhere. 

Since launching the employee portal, Škoda has reaped some impressive results:
  1. 82% increase in employee satisfaction. Škoda continues to improve the intranet based on feedback.
  2.  72% of employee content is now consumed directly in the system. Having centralized so many resources, the portal also works as a gateway to other crucial internal systems.
  3. Employees can access relevant content. Using Liferay’s personalization capabilities, Škoda has divided employees into a staggering 300 user groups in order to deliver customized content and specific information on tasks and processes.
Even after so much success, the team at Škoda is not content to stay stagnant, currently focusing on improving the quality of their content, implementing AI into the search function, and continuing to hone in on system and platform integration. 

And if you’re looking to sharpen your digital transformation strategy, Škoda’s Product Portfolio Owner has some advice: “Don’t make the mistake of digitizing the ‘paper world,’” he said. “But create a new and better digital version.”