Vivisol Improved the Digital Experience for Their Customers with New Client Portals
Key Takeaways
- Stand out from your competitors.
Vivisol's customer portal gives them an edge in a crowded market. - Prioritize privacy concerns.
Vivisol is able to reach and protect patients in multiple countries while complying with government regulations. - Make the digital experience as important as the real-world experience.
Using the upgraded customer portal, patients get the same great experience on and offline.
Background
Challenges
Vivisol hoped their customer portals would address the following needs:
- Unified brand identity. Vivisol hoped to define a coherent corporate image while making it possible for patients to have personalized experiences.
- Cross-country flexibility. Serving different countries with different healthcare systems meant the customer portal would need to adapt to the unique circumstances of each region.
- Information privacy. The portal had to be able to guarantee the highest level of security in all contexts.
Implementation
Results
The upgraded customer portal:
- Gives Vivisol a competitive advantage. Having the customer portal helps Vivisol stand out in a crowded market.
- Makes access simple for providers. Healthcare providers use the customer portal for easy communication with Vivisol.
- Improves the patient experience. Patient site visits have increased as the phone channel (the most widespread mode of communication) has gradually integrated with the digital channel using information/assistance request forms.