Vodafone Business Moves to the Cloud in Just 6 Months
Key Takeaways
- Innovate for scalability.
Instead of needing to create a custom solution for every customer, Vodafone Business came up with a simple self-service solution where customers can personalize available features and functionality. Customers get exactly what they need and Vodafone Business is able to save time. - Keep the people behind the technology at the forefront.
Digital transformation is first and foremost about empowering people, not just implementing the latest technologies. Placing the customer at the center was and is key to Vodafone Business’s success. - Cloud is the future. Migrating to Liferay PaaS allowed Vodafone Business to reduce costs and drive productivity up. Functionality can go from idea to deployment faster.
Background
Challenges
Vodafone Business had to overcome these specific issues:
- Business and IT teams weren’t unified. The two teams had difficulty working together and aligning on vision in a way that ultimately delivered value to the customer.
- Industry disruptors were popping up everywhere. The advent of the digital age has meant that it’s easier than ever for new companies to become the competition and shake up the industry. Vodafone Business wanted to prepare for disruption—and do a bit of disrupting themselves.
- Their infrastructure was messy and expensive. The old platform was complicated. Making changes and updates was slow and costly to implement, meaning delayed time-to-market.
Implementation
Choosing Liferay PaaS came about as the result of a rigorous analysis, taking into account difficulties like security, the potential learning curve, and support. Liferay was able to help improve the operating model and resolve challenges that cropped up. In the end, the migration to Liferay PaaS took just six months.
Results
Vodafone Business is now able to:
- Support the end-to-end in-life customer lifecycle. From the onboarding of services to the effective management of them, COVE gives Vodafone Business the ability to walk alongside their customers at almost every stage.
- Put the customer experience at the center. Vodafone Business has made significant investments to improve the customer experience. Using Liferay PaaS means COVE performs better and faster by mimicking local hosting. Vodafone Business can now also respond to and resolve issues more easily.
- Be equipped for long-term growth. Being on the cloud has resulted in not only lower, growth-friendly costs, but also put services in place that allow for future evolution and scaling.
Vodafone Business isn’t finished evolving, however. On the horizon? Using the data from COVE to keep improving the customer experience, not just to meet customer requests but also to create new functionality before the customer even realizes the need for it.