Modern and useful portals at the heart of customer satisfaction

Created in 1960, Volkswagen Group France is a subsidiary of Volkswagen AG, the biggest car manufacturer in the world.

In 2011, the Group decided to use one of the solutions available on the market, offering a richly functional scope, in order to overhaul the existing intranet and extranet portals while delivering new value-added services.

The two new portals, developed with Liferay, gained rapid acceptance. The user can access not only Group information but also the hundred or so internal and external applications, including around thirty created by Liferay.

The intranet portal consists of a global portal leading to five sites dedicated to each of the Group's brands. It is addressed to all employees in France but is also available to other French sister companies, which represents 4,000 users. The extranet portal is also centered on a global portal "Direction Pièces & Services" and five brand sites. It is aimed at the network of authorized dealerships and repairers, as well as the employees, which represents 30,000 users.