Qatar Stock Exchange Users Skyrocket 273% with Integrated
Self-Service Solution
Self-Service Solution
Key Takeaways
- Keep your solution online, all the time.
QSE has been able to achieve 100% availability, improving by up to 10% over previous years by restructuring their architecture and eliminating bottlenecks. - Cater to all your users from one place.
With their new self-service website, QSE’s website attracts potential companies and investors while supporting existing customers. - Choose an integration-friendly solution.
QSE was able to seamlessly integrate their third-party applications onto the new platform.
Background
Challenges
QSE hoped to address these problems with a new platform:
- Unresponsive experiences across devices.
Their website was only available as a desktop version and at a standard screen size, so users on mobile and other devices had trouble accessing content. - Integration difficulties with key applications.
QSE experienced back-end integration issues with third-party apps like e-Tender, their trading platform, which meant the platform was sometimes down or inaccessible. - Difficult user experience.
The site wasn’t compatible with all browsers, had performance problems, and lacked effective search, so it was difficult for users to find what they needed.
Implementation
Users like individual investors, potential and listed companies, and brokers can now access the responsive site through mobile and other devices. Using features like schedulers to auto-publish some reports, content management is much simpler, with no costly bottlenecks to getting information out.
Results
- Receive notifications for changes in stock prices
- Quickly check the market and latest news
- Create favorite stock lists
- Configure account settings on their own, all on the website.
QSE has experienced these benefits after their go-live:
- 273% increase in users.
Through social media channels and contact us forms, QSE has heard great feedback about the new, modern, and easily searchable website.
Now that the website is faster, compatible with any device or browser, and accessibility certified, more people are flocking to the site.
53% increase in site traffic. - 100% availability.
After revamping architecture and addressing bottlenecks, QSE has improved availability of the website by up to 10% in the first year since launch.