What comes to mind when we say “customer experience”?
Most will think of the players that are directly in the spotlight: your website, your customer service representatives, or your call center.
But these elements won’t be effective unless you have a good foundation: efficient internal operations.
Most will think of the players that are directly in the spotlight: your website, your customer service representatives, or your call center.
But these elements won’t be effective unless you have a good foundation: efficient internal operations.