on-demand coffee chat

Enhance customer experience through personalization within Telco

How to increase your customer retention and onboard new customers at the same time by creating a state-of-the-art personalized customer experience using the right digital platforms.
On-Demand available
30 minutes
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Key learnings in this coffee chat
  • How to make meaningful connections with your customers
  • Why equip your business users with the tools to actively manage digital assets
  • Enable your developers with the flexibility of a decoupled CMS architecture

About the Webinar

The telecoms industry has its own customer experience trends and challenges, with customer churn and retention being key talking points. Technology and digital experience platforms in particular allow Telecom companies to leverage their digitization to create personalized digital experiences for clients and agents, unify new and existing technologies, and allow flexibility to adapt to future innovations.

Join this webinar to learn about the state of the telecom industry user experience and the benefits telecom companies can get from using a DXP.
​​​​​​​The recording and slides will be made available to all registrants afterwards.
 
Watch the recording

Speaker

Alvaro Pariente
COO EMEA, VASS

Regional Head of Operations, responsible for the growth and profitability in the UK and Benelux. With more than 10 years in Digital Business, from Web Enterprise Content Management to Smart Business Process solutions, Alvaro has been working in a wide range of blue-chip companies around the world. With a focus on Utility, Banking & Insurance and Telco companies on a global scale, Alvaro has deep understanding of technology landscape & customer experience solutions in these industries.
Daniel Merchan Garcia
Enterprise Architect, VASS

IT Enterprise Architect specialised in Digital Transformation for the UK & Benelux region. Daniel is our techy in all sense of the word. He is the author of a book called "Beginning with Oracle WebCenter Portal 12c". Daniel had a wide range of knowledge talking about Customer Engagement technologies and is our internal Guru if we are talking about integrations. He is the one with the most certifications in the organisation and has proven background in DXP's, including a great knowledge on Liferay.
 
About VASS
VASS is a Digital Transformation and DevOps specialist dedicated to accelerating your transformation journey and getting better results from your digital platforms.
 We are trusted by global brands to realise digital goals through customer-facing operations, business processes and corporate governance. We solve the complex enterprise challenges associated with Customer Experience, Content and Knowledge Management, Analytics, Application Release Automation and Systems Integration.
 With a reputation for implementation success and achievement of objectives, we take full accountability for the outcome of your project, from conception to completion. Fully embracing Agile, we work quickly, efficiently, and effectively to achieve fast time-to-market; our high-quality approach ensures customer success reducing risks and the total cost of ownership. VASS is part of a global group with a presence across Europe, the Middle East, United States and Central and South America. Working with VASSIT you get the expertise and personal attention of our specialist team, with the strength and support or our international resources.