End of Life Policy

Marketplace

End of Life

Customers purchasing a Liferay DXP Subscription will benefit from a full enterprise-grade End of Life ("EOL") policy (also referred to as End of Service Life ("EOSL") policy).

End of Life for Liferay Marketplace

Premium Support Phase

The Premium Support Phase for a Liferay App's LTS Version begins on the applicable First Ship Date and ends at the end of the Premium Support Phase of its specified Compatible Liferay Portal Version. For all other non-LTS Versions, the Premium Support Phase shall begin on its First Ship Date and end on (i) the release of the next Liferay App Major Version or Minor Version; or (ii) six (6) months after, whichever is later.

During the Premium Support Phase, customers with an active Liferay subscription will be provided:

full support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
access to Liferay's Help Center and customer knowledge bases
access to all updates and upgrades of the Liferay App developed against the Compatible Liferay DXP Version and
security alerts and patch updates for Severity 1, Severity 2, and Severity 3 security vulnerabilities.

Limited Support Phase

The Limited Support Phase commences upon the end of the Premium Support Phase up until the end of the Limited Support Phase of its specified Compatible Liferay DXP Version. During the Limited Support Phase, customers with an active Liferay DXP subscription will be provided:

support, in accordance with the applicable Support Services Level, with up to 24x7, 365 day coverage;
access to Liferay's Help Center and customer knowledge bases
access to all updates and upgrades of the Liferay App developed against the Compatible Liferay Portal Version and
security alerts and patch updates for Severity 1 and Severity 2 security vulnerabilities.

In addition, the following guidelines apply:

Liferay support will direct customers to existing fix packs, workarounds, and consolidated service packs, and Liferay App versions available in Liferay's Help Center and, customer knowledge bases, and/or the Liferay Marketplace
Liferay support may direct customers to upgrade to a more current version/release of the product.

Definitions

Compatible Liferay DXP Version means a version of Liferay Digital Experience Platform that is compatible with a specific Liferay App version as specified in the Liferay App details on the Liferay Marketplace.

Liferay App means an app on the Liferay Marketplace that is: (i) authored by Liferay, Inc. or its affiliates; (ii) eligible to receive support; and (iii) not marked as a "Labs" app.

First Ship Date means the date on which Liferay first makes available, for license or sale, a Liferay App of a Major Version or Minor Version.

Major Version means generally commercially released major new releases, modifications or enhancements to the same Liferay App. A new Major Version is identified by a version number where the number to the left of the first decimal in the version number is incremented (example: 1.x.x to 2.x.x).

Minor Version means generally commercially released code corrections, patches, updates and minor version releases of the same Liferay App. A new Minor Version is identified by a version number where the number to the right of the first decimal in the version number is incremented (example: 1.0.x to 1.1.x).

Long Term Support Version or LTS Version means a version of a Liferay App that has been identified by Liferay to receive support in alignment with the Premium Support Phase of a specified Compatible Liferay Portal Version.