App Marketplace Solutions Marketplace
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SugarCRM Customer Portal

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Liferay, Inc.
Customer Data Management
Extensibility and Integration

The Perfect Customer Portal to complement your SugarCRM Solution

With our Customer Portal that is custom built to integrate perfectly with SugarCRM, you can create personalized and custom experiences to streamline and accelerate your business needs and increase self-services for your customers.  All the data syncs seamlessly between your Customer Portal and SugarCRM for a unified solution.

Description

SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer to help businesses reach new levels of performance and predictability. Sugar is the CRM platform that makes the hard things easier.

Thousands of companies in over 120 countries rely on Sugar to achieve high-definition CX by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR. 

Liferay’s Customer Portal marketplace solution will enable your customers via a user-friendly portal to communicate and receive real-time support from your SugarCRM stakeholders.  Based on Liferay's powerful platform features, it has a continuously scalable architecture that is built around SugarCRM's framework and protocols, and enjoys a world-class enterprise solution with a high return on investment.

Eliminate digital asset 
management challenges

Organizations are under significant pressure to meet rising consumer expectations, which requires creating new content frequently. This challenge is accompanied by high costs in content production, inefficiencies around collaboration, poor visibility into workflows and tracking, limited analytics of digital asset performance, and most importantly, a slow time to market.

Help Your Customers Help Themselves
with Liferay’s SugarCRM Customer Portal

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Empower Customers to Find Their Own Answers

Customer CRM portals are a great way to address common needs of your clients. These resources can include community forums, a FAQ section, or troubleshooting guides. Today, a significant number of customers, particularly those in younger age groups, have a preference for self-service. The younger generation is more likely to make use of FAQ pages to try and find solutions to their problems before they get in touch with customer service. As a result, self-service portals will be of particular appeal to this demographic.

Customers who are particularly impressed are also much more likely to leave positive reviews, discuss a company, and recommend it to the people they know.

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Reduce the Number of Customer Service Tickets

Each time a customer interacts 1:1 with an employee, your business spends both time and money on that interaction. Our portals allow the customer to immediately address their challenges, helping to reduce significant investments of time from your employees.
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Give Customers Visibility to Account Information

Customers can keep track of their historical interactions and receive automated updates on tickets they’ve logged to their account. They can also retrieve past information about products or services they have purchased. With account visibility, they’re able to simply log in and check the status of an item at their convenience whilst also having access to other important account features such as contact details, password resets, and more.
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Provide 24-Hour Customer Service

Even when your business is technically offline, a customer CRM portal can be accessible at any moment. This allows customers to get the answers and resolutions in urgent situations at a time that’s most convenient for them.

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Consistently Deliver Content For Customers

One of the key benefits of our customer portals is having a unified channel to deliver content, ensuring customers know exactly where to go when looking for useful content. When customers are able to easily navigate and find the content that solves their issue or answers their question, it will encourage greater levels of interaction with your business and help them to gain a greater understanding of the nature of the products and services that your company provides.

Features:

  • Quote Management Systems
    Create quotes quickly and easily streamline your sales cycle and increase deal velocity with our CRM quotation software for small and large businesses.
  • CRM Reporting & Dashboards
    Monitor your marketing, sales and customer support metrics with Sugar’s Dashboards. Use Sugar Reports to turn your data into insights. Manage existing relationships better and build new ones – one customer at a time.
  • Case Management and Bug Tracking Solution
    Make it easy for your users to present a unified view of your organization to your customers. Empower your support team to better manage customer support requests through our case management system that facilitates streamlined information sharing and case routing.
  • Activity Streams
    Improve social collaboration among CRM users with personalized updates. CRM Activity Streams are available on the home page or at the module and record level so each user can learn and act on the most relevant information.
  • Search, Filters and Tagging
    Sugar makes finding the information you need easy so that you can spend more time acting on information and less time looking for information.
  • Connect On Customer Terms
    Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.
  • See Every Issue At A Glance
    Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.
  • Take Your Customer’s Temperature
    Know your customer relationships, including their outlook and attitude towards you, while understanding your agents’ demeanor with your customers by using SugarPredict-powered sentiment analysis.
  • Let The Platform Route The Cases
    Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

Company Profile

Liferay helps organizations meet their unique challenges by creating innovative, customer-centered experiences on our cloud-powered digital experience platform (DXP). Our platform is open source, which makes it more reliable and secure. Over a thousand organizations in financial services, insurance, manufacturing, healthcare and government use Liferay worldwide.

Our goal is to help companies reach their full potential to serve others, and we try to leave a positive mark on the world through our business and technology.

Website
https://www.liferay.com 

Email
[email protected]
 

Contact Us

Find out more about the Liferay 
SugarCRM Customer Portal