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3 Ways to Enhance Digital Customer Service Strategy
Dive deeper into the three steps to implement an effective, digital customer service strategy:
- Understand current customer journeys: Use this checklist of questions to understand typical customer journeys to help determine what customers are looking for.
- Implement necessary technology: Explore three important technologies business leaders should consider to accomplish their CX goals.
- Measure success: Track the right metrics to determine the effectiveness of implementing a digital customer service strategy.