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How You Can Turn Customer Service into a Profit Center

Customer support or service is just an expense the business has to take on, right? But what if you could turn your department from a cost-center to a profit-supporting operation? By reducing costs and generating new revenue streams with self-service, customer experience leaders can leverage customer service to be a primary contributor to profitability. In this e-book, learn how to use self-service to:
  1. Reduce cost of support
  2. Increase volume and speed of support
  3. Generate more sales
  4. Boost customer rep satisfaction
  5. Raise customer retention rate
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